pakrumy Privacy Policy — Your Data, Your Rights

This Privacy Policy ("Policy") describes how pakrumy ("the Platform," "we," "us," "our") collects, uses, stores, discloses, and protects personal information provided by users ("you," "Player," "Account Holder") when accessing or using the pakrumy website, mobile application, and all associated services available at pakrumy.org.

pakrumy is an internationally licensed online gaming operator serving players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. As an operator that handles financial transactions and identity data, we take our data protection responsibilities with the utmost seriousness.

By registering an account on pakrumy, you acknowledge that you have read this Policy, understand its contents, and consent to the collection and processing of your personal data as described herein. This Policy is incorporated by reference into pakrumy's Terms and Conditions and must be read alongside them.

pakrumy collects personal data through several channels: directly from you when you register or interact with the platform, automatically through your use of our services, and in limited circumstances from trusted third-party verification providers. The categories of personal data we collect are set out in the table below.

pakrumy uses the personal data described in Section 2 for the following purposes. Each purpose is matched to the legal basis on which we rely, as detailed in Section 4.

• Account Creation & Management: To register your account, verify your identity and age (21+), and administer your player profile on the pakrumy platform.
• Transaction Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT, and to maintain accurate financial records in PKR.
• Regulatory & AML Compliance: To carry out anti-money laundering (AML) screening, Know Your Customer (KYC) checks, and to meet our obligations under applicable gaming and financial regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, administer self-exclusion tools, enforce deposit and loss limits, and send reality-check notifications where enabled.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, collusion, multi-accounting, and any other prohibited conduct outlined in our Terms and Conditions.
• Customer Support: To respond to queries, complaints, and responsible gaming requests submitted to [email protected].
• Platform Improvement: To analyse aggregated, anonymised usage patterns and improve the functionality, game selection, and user experience of the pakrumy platform.
• Marketing Communications: Where you have given explicit consent, to send you promotional offers, bonus notifications, and platform updates by email or SMS. You may withdraw consent at any time.

pakrumy processes your personal data only where a valid legal basis exists. The principal legal bases we rely on are as follows:

• Performance of a Contract: Processing necessary to deliver the services you have signed up for — account management, bet placement, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML legislation, KYC requirements, licensing conditions, and data retention mandates.
• Legitimate Interests: Processing for fraud detection, platform security, responsible gaming monitoring, and internal analytics, where our legitimate interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications, where your prior explicit consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

pakrumy does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial or marketing purposes. Personal data is shared with third parties only in the following controlled circumstances:

• Payment Service Providers: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and USDT processing partners receive the financial data strictly necessary to execute deposit and withdrawal instructions.
• Identity Verification Providers: Third-party KYC and AML screening services receive identity and document data to conduct verification and sanctions screening in accordance with our regulatory obligations.
• Game Content Providers: Software providers whose games are hosted on the pakrumy platform may receive anonymised session data for the purposes of game performance monitoring and fairness auditing. They do not receive identifiable personal data.
• Legal & Regulatory Authorities: Law enforcement agencies, gaming regulators, and financial intelligence units may receive personal data where we are under a legal obligation to disclose, or where disclosure is necessary to prevent or investigate serious crime.
• IT & Infrastructure Partners: Cloud hosting providers, cybersecurity services, and platform infrastructure partners may have access to data as part of their service delivery, under strict data processing agreements.

All third parties with whom pakrumy shares personal data are required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable data protection law. We do not permit third-party service providers to use your data for their own independent purposes.

pakrumy uses cookies and similar tracking technologies on its website and mobile application to ensure the platform functions correctly and to provide you with a personalised experience. The categories of cookies we use are described below.

• Strictly Necessary Cookies: Essential for the operation of the platform — these include session authentication cookies, security tokens, and cookies required to maintain your login state. These cannot be disabled without disrupting platform functionality.
• Functional Cookies: Store your preferences such as language settings, responsible gaming tool configurations, and game display preferences, so that you do not need to re-configure them on each visit.
• Performance & Analytics Cookies: Collect anonymised data about how visitors use the platform — which pages are visited most frequently, where errors occur, and how users navigate between sections. This data helps us improve platform performance.
• Marketing Cookies: Used only where you have given consent, to deliver relevant promotional content based on your activity on the platform. These cookies do not track your activity on other websites.

pakrumy retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The principal retention periods applied by pakrumy are as follows:

• Account & Identity Data: Retained for the duration of your account relationship with pakrumy and for a minimum of five years following account closure, in accordance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, as required by anti-money laundering regulations applicable to our licensing jurisdiction.
• Gaming & Betting History: Retained for three years from the date of each gaming session for responsible gaming monitoring and dispute resolution purposes.
• Customer Support Correspondence: Retained for two years from the date of last interaction, to facilitate resolution of follow-up queries and complaints.
• Marketing Consent Records: Retained from the date of consent until withdrawal of consent plus one year, as evidence of lawful marketing activities.
• Technical Logs: Retained for up to 12 months for security monitoring and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.

As a player registered on the pakrumy platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all valid requests within 30 days.

pakrumy implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key security measures include:

• Encryption in Transit: All data exchanged between your device and our platform is encrypted using TLS 1.2 or higher, ensuring that communications cannot be intercepted by third parties.
• Encryption at Rest: Sensitive personal data and financial records stored on our servers are encrypted using AES-256 encryption.
• Access Controls: Access to personal data within our organisation is strictly role-based. Only personnel with a legitimate operational need are granted access, and all access is logged and audited.
• Penetration Testing: Our platform undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: pakrumy maintains a documented data breach response procedure. In the event of a breach that poses a risk to your rights and freedoms, we will notify affected players without undue delay.

While pakrumy takes all reasonable precautions, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for ensuring that you access the platform from secure devices and networks.

The pakrumy platform is strictly intended for use by individuals who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21.

If pakrumy becomes aware that a registered account holder is under the age of 21, we will immediately suspend the account, void any associated transactions, and delete all personal data collected in connection with that account to the fullest extent permitted by our legal obligations.

pakrumy will send you promotional emails, SMS notifications, or in-platform messages about bonuses, game launches, and special offers only where you have given your explicit prior consent to receive such communications at the time of registration or through your account settings.

Every marketing communication sent by pakrumy will include a clear and functional unsubscribe mechanism. You may also withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting our support team at [email protected] with the subject line "Marketing Opt-Out"

Withdrawal of marketing consent will be processed within five business days. Note that even after opting out of marketing communications, you will continue to receive transactional and account-related communications that are necessary for the administration of your account and are not subject to marketing consent requirements.

As an internationally licensed operator, pakrumy may process or store some personal data on servers or through service providers located outside of Pakistan. Where personal data is transferred internationally, pakrumy ensures that appropriate safeguards are in place to protect your data, including:

• Use of standard contractual clauses approved by relevant data protection authorities
• Transfers only to jurisdictions that provide an adequate level of data protection
• Contractual requirements obliging recipient entities to apply data security standards equivalent to those applied by pakrumy

If you have questions about specific international transfer mechanisms applicable to your personal data, you may request further information through [email protected].

pakrumy reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. Material changes will be communicated to registered players via the email address associated with their account no fewer than 14 days before the amended Policy takes effect.

The effective date and version number at the top of this document indicate the currently applicable version. Your continued use of the pakrumy platform following the effective date of any amended Policy constitutes your acknowledgement of and agreement to the revised terms.

Previous versions of this Policy are archived and available upon written request to [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how pakrumy has handled your personal information, please contact us using the details below:

• Email: [email protected]
• Subject Line for Data Rights Requests: "Data Rights Request — [Your Name]"
• Subject Line for Privacy Complaints: "Privacy Complaint — [Your Name]"
• Response Time: Acknowledgement within 48 hours; substantive response within 30 days
• Support Hours: 24 hours a day, 7 days a week

pakrumy is committed to resolving all privacy concerns promptly and transparently. Players based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and across Pakistan can reach our team at any hour and expect a clear, helpful response.